Fitz provides some explanation behind MSFT’s site definition support policies

Mike Fitz addresses the MSFT article “Supported and unsupported scenarios for working with custom site definitions and custom area definitions in Windows SharePoint Services and in SharePoint Portal Server 2003” and steps through what MSFT means by support, how to get yourself back in a supportable state if you need help, and some tips for support in regards to custom code.

» Supportable Customizations: Don’t Panic