Quality is Usability

Oh, I just love this post.  Jensen has posted about some usability testing they did with Office 12, but you can easily strip out the Office 12 bits and apply this case study to any situation.  Usability testing is highly, highly useful and can really provide some great data on how well your development is going.  My favorite line is “When the quality sucks, the usability sucks”.  Amen brother!

Quality Is Usability